Contact information
At HomeScentCollection, we are committed to providing excellent customer service and ensuring every shopping experience is smooth, enjoyable, and worry-free. Whether you have questions about our scented candles, need help with an order, or require assistance after your purchase, our support team is here to help.
Customer Support
HomeScentCollection
Address
31 Archwood Crescent
Scarborough, ON M1R 3M1
Canada
Phone
(905) 208-3461
Email
support@homescentcollection.shop
Customer Service Hours
Monday – Friday: 9:00 AM – 6:00 PM (EST)
Saturday – Sunday: Email support available. We will respond as soon as possible.
How We Can Help
Our customer support team is available to assist with:
- Product information and recommendations
- Order status and tracking
- Shipping inquiries
- Returns and refunds
- Damaged or incorrect items
- Payment questions
- General customer support
Before Contacting Us
To help us resolve your request more quickly, please include:
- Your full name
- Order number (if applicable)
- Email address used for your purchase
- A brief description of your inquiry
- Photos of the product if reporting damage or defects
Response Time
We aim to respond to all inquiries within 1–2 business days. During holidays or promotional periods, response times may be slightly longer, but we will always do our best to assist you promptly.
Our Commitment
At HomeScentCollection, customer satisfaction is at the heart of everything we do. We are dedicated to providing premium scented candles, reliable worldwide shipping, secure shopping, and responsive customer support.
Thank you for choosing HomeScentCollection. We truly appreciate your trust and look forward to serving you.