Shipping policy
Thank you for shopping at HomeScentCollection. We are committed to delivering your order safely and efficiently, no matter where you are in the world.
1. Worldwide Free Shipping
We proudly offer FREE shipping worldwide on all orders. There are no minimum purchase requirements or hidden shipping fees.
2. Order Processing
Orders are typically processed within 1–3 business days after payment is confirmed. Orders placed on weekends or holidays will be processed on the next business day.
3. Estimated Delivery Time
Most orders arrive within 7–10 business days after shipment. Delivery times may vary depending on your location, customs clearance, weather conditions, or carrier delays.
4. Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number so you can monitor your package throughout its journey.
5. Shipping Destinations
We currently ship to customers worldwide. If shipping is unavailable to your location, you will be notified before completing your purchase.
6. Customs & Duties
International orders may be subject to customs duties, taxes, or import fees required by your local authorities. These charges, if applicable, are the responsibility of the customer.
7. Delayed or Lost Shipments
While we work with trusted shipping partners, unexpected delays may occasionally occur. If your package is significantly delayed or appears lost, please contact us and we will gladly assist in resolving the issue.
8. Incorrect Shipping Information
Please ensure your shipping address is accurate before placing your order. HomeScentCollection is not responsible for delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.
9. Contact Us
If you have any shipping questions, please contact us:
HomeScentCollection
31 Archwood Crescent
Scarborough, ON M1R 3M1
Canada
Phone: (905) 208-3461