Refund policy
At HomeScentCollection, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help with a simple and hassle-free return process.
1. 30-Day Return Policy
We offer a 30-day return and refund guarantee from the date your order is delivered. Eligible items can be returned for a full refund or replacement.
2. Eligibility
Returned products should:
- Be returned within 30 days of delivery.
- Be unused or only lightly tested.
- Be in good condition.
- Include original packaging whenever possible.
3. Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and photos of the issue. We'll gladly provide a replacement or full refund at no additional cost.
4. Change of Mind
If you simply change your mind, you may still return eligible products within 30 days. Items should remain in good condition and be returned with their original packaging whenever possible.
5. Non-Returnable Items
The following items cannot be returned:
- Personalized or custom products
- Gift cards
- Clearance or Final Sale items
- Products showing excessive use or intentional damage
6. Return Process
To start a return, email us at support@homescentcollection.shop with:
- Full name
- Order number
- Reason for return
- Photos (if applicable)
Our support team will respond within 1–2 business days with return instructions.
7. Free Return Shipping
We provide free return shipping worldwide for all approved returns.
8. Refunds
Once your return is received and inspected, refunds are issued to your original payment method. Processing typically takes 3–7 business days, while banks or payment providers may require additional time.
9. Order Cancellation
Orders may be canceled before they are shipped. If your order has already been dispatched, you may still request a return after delivery under this policy.
10. Contact Us
If you have any questions about returns or refunds, please contact us:
HomeScentCollection
31 Archwood Crescent
Scarborough, ON M1R 3M1
Canada
Phone: (905) 208-3461
Email: support@homescentcollection.shop
Our customer support team is always happy to assist you and ensure your shopping experience is smooth and worry-free.